Thank you for becoming an Xclusive Beauty with Rated XXXtensions. There are NO CASH REFUNDS, EXCHANGE ONLY. If you are unhappy with the hair that you have received you can return it WITHIN 24 hours of receiving it and exchange it for a bundle of equal or lesser value as long as the hair is not unraveled from the original bundle or finger combed/brushed through (in its original state) Within the 24 hour time frame,I ask that you contact me to obtain approval for a return authorization number. IF YOUR RETURN REQUEST IS APPROVED, we will then issue you a full product EXCHANGE upon return of the product. However we WILL NOT ISSUE EXCHANGES for orders that are returned without OUR APPROVAL or are returned after the Return Policy Period has expired. Your 24 HOUR return period begins the day that your tracking number shows delivery. Any orders that are returned beyond this Return Policy will not be returned to the customer, unless requested by the customer, and the customer agrees to pay a Re-Shipment Fee.